Cancellation & Returns

Cancellations

Need Supplies will issue Customers with a refund in the event the Purchase Order is cancelled prior to the dispatch of the Product.

Returns

Need Supplies will refund the full purchase price to the Customers should any of its products be faulty or defective and such refund is requested within 14 days of the date of delivery of the products. Products will not be accepted for return without Need Supplies written consent. Customers will be responsible for costs associated with returning the Products to Need Supplies. Refund will be made within 30 days of date that refund was requested by the same method that the payment was made.

Returns & Refunds
Need Supplies believes in secure eCommerce and will provide a 30 day money back guarantee for the products and services that are bought online. In order to be eligible for the money back guarantee we must be notified with in 30 days and we can only refund money paid. Need Supplies has an extensive dispute resolution process that must be exhausted before any refunds are issued. All refund applications will be carefully considered and given at the discretion of the Company Management.

We only ship Australia wide and New Zealand. Free delivery terms applies to only Australia. All overseas delivery will incur freight charges