What happens when I am not at home for delivery?

It depends on the carrier we use for your shipment. The most common outcomes are:

• Carrier delivers the parcel at your neighbour.
• Carrier leaves a note and delivers the parcel to the nearest pick-up point.
• Carrier doesn’t deliver the parcel and comes back for a new delivery attempt (usually is this the next day).

Usually if you aren’t there the second or third delivery attempt, they store it within their depot. This allows you a few days to pick it up before it is shipped back to us.

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