I received a message that my parcel was delivered, but I didn’t receive anything?

We’re sorry to hear that you didn’t receive your order. It’s possible that you weren’t home when the carrier tried to deliver your parcel.

They might have left it with a neighbour or at a parcel shop. Via the tracking link you can see where you parcel was delivered. You can find the information about the tracking link in your email. The carrier usually leaves a note as well.

Please contact our customer service when your parcel is still missing, and you received no note from the carrier.

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